Linux Support & Maintenance
A successful Linux deployment is directly related to having good Linux Support & Maintenance service with reliable provider.
We understand the business is always at critical. If it runs on Linux, it must be properly supported by certified engineers who guarantees to solve the problem. The response time must be quick, 24x7 and 365 days. And most importantly, it must be affordable and fairly priced.
We provide GUI based software (usually web based) to customers so that they can easily manage the system. We often write scripts for customers to automate management tasks or improve system functionality. It saved time and work very effectively.
Some customers bought our support package as insurance plan because they know how to manage the system in general, but not in details. It is best for customer to focus in their own business and outsource the Linux troubleshooting work to the experts like us.
We also work with strategic partners to package our services as part of the entire solution.
The support scope primarily cover the "system" that we deployed, such as Email System, Web System, Database System, Cluster System, and so on. The job is to repair, restore, tuning, troubleshooting, and fixing the system as long as it continues to operate. The work does not cover source code debugging and wiring patch code for the bundled software that come with the Linux distribution because this job is usually provided by the Linux distribution company via subscription basis such as Red Hat and Novell.
Without proper software subscription, the customer will not be alerted on the latest software updates applicable to their servers. Those updates may contain security updates that need to be applied urgently. We provide other options to update the server such as manual compilation on case-by-case basis. Do contact us for discussion.
The following is our support packages for any server that runs Linux with any number of services running on it.
| Part | Description | SRP (RM) |
|---|---|---|
| LSM1000 | MD Basic Support, 1-Year Mon-Fri, 9AM-6PM Support Email, Phone and SSH Remote Login Unlimited incidents 1-hour remote response 4-hour on-site response* Inclusive free 4 hours on-site visit |
2,250 |
| LSM2000 | MD Standard Support, 1-Year 24x7 Support Email, Phone and SSH Remote Login Unlimited incidents 1-hour remote response 4-hour on-site response* Inclusive free 4 hours on-site visit |
3,000 |
| * On-Site Per Hour Rate
On-site support is carried when: |
175 | |
| LSM1020 | Unlimited MD Basic Support, 1-Year Mon-Fri, 9AM-6PM Support Email, Phone and SSH Remote Login Unlimited incidents 1-hour remote response 4-hour on-site response |
6,450 |
| LSM2020 | Unlimited MD Standard Support, 1-Year 24x7 Support Email, Phone and SSH Remote Login Unlimited incidents 1-hour remote response 4-hour on-site response |
11,400 |
| LSM1010 | MD Basic Support, 3-Year | 6,250 |
| LSM2010 | MD Standard Support, 3-Year | 8,750 |
| LSM1030 | Unlimited MD Basic Support, 3-Year | 16,250 |
| LSM1040 | Unlimited MD Standard Support, 3-Year | 28,750 |
| LSM4000 | One (1) scheduled preventive maintenance Require any existing support package Scope: Update patches, system check and reporting On-site work (Klang Valley and Cyberjaya only) |
675 |
| LIS1000 |
MD Linux Support (Non-Contract) Per-incident support service 24x7 On-Site Support Scope: Install, Upgrade, Troubleshoot, Repair, Restore |
1,500 |
Do contact us for more information on volume discount and project work.